The driver dropped the package in the middle of my driveway! Not even close to any building--not my garage, not my enclosed porch. Horrible! Another time, the driver drove on my grass and damaged it. I called to make a complaint but I was on hold, my call was never...Read more
Driver scan package was no one at home when I was sitting in my chair 3 feet from the door watching a movie. No one came into the drive way to attempt delivery. Customer service at Ontrac puts customers on a 35+ minute wait before they will answer the phone line. Then...Read more
I ordered from Amazon and OnTrac was my delivery company. My package was not delivered when it said it would be, that’s all fine and dandy I expected a Next Day Delivery notice on my door...instead I got a VOICEMAIL from my OnTrac driver stating he has taken my package...Read more
Ontrac - No service of any kind
My delivery date came and went, no more pack updates online. Used the website to inquire on my large REI order only to have no response. Tried calling customer service and was left unanswered for 49 minutes before hanging up. Seriously? Called REI and they shipped me a replacement package and used UPS. What a joke onTrac is.
Ontrac - Incompetent
They let a return package sit 4 days in post office. They smashed another delivery box and damaged a third. They do not pick up regularly and have no tracking numbers. Post office can't stop this, so tell business that if they use this service you will go elsewhere
Ontrac - Yet another Non-delivery
Tracking showed delivered on doorstep. At 7:19 pm. While I was on the front porch, waiting. This was appeaently reported at 8:00 pm. Customer service is a joke. "The investigation" is ongoing.
Ontrac - 2 lost packages, 2 packages delivered to neighbor
They lost two packages of mine and it was my daughters costume for Halloween. This was the weekend before Halloween so then I was forced to find a last minute costume. They delivered two packages to my neighbors house and then they delivered 1 other package later than the shipping I paid for. 4 packages were from amazon ($85) and the last package was a Sephora package valued at $230.
Again late. Was home and saw two OnTrac vans in my area one delivered two doors down, and the other delivered one of my other packages. Either they have a horrible organisational system or they are lazy. Amazon should stop using them, they are worse than Fedex. I will...Read more
My packaged from Amazon was scheduled for delivery by 8pm. No package. At 11pm I'm up in bed reading and I hear a car stop in front of my apartment. Assuming it's FINALLY my package, I go peek out the window and see a white van driving away from the front of my...Read more
I didn't like
- Lost packages
- No help from customer service
Absolutely horrific, they are never on time, most of my packages from Amazon have been lost. I told Amazon I will no longer order until they stop using this company for shipping. Ordered a package as a gift and they lost it. I cannot comprehend why Amazon continues to...Read more
I didn't like
- Continued delivery promises not kept
- Never once on time
- Lack of truthful information and zero reliability
The OnTrac delivery man that comes to our house has this strange, rude manner that we tried to overlook. But after a few deliveries from a few different businesses it just got to be too uncomfortable. Last month or so I complained online, but to no avail. This week I...Read more
amazon prime package not here by 8:00pm. who knows if it will ever arrive. always call amazon customer service and complain and ask for compensation. they'll give you a free month extension on your prime. if item still not delivered by next morning, demand new items be...Read more
10/16/2017 after repeated complaints to amazon and ontrac regarding this driver he continues to be the driver that delivers to my area. I have spoken to the driver face to face and requested that he not throw my packages over the fence on to the cement, he just waves...Read more
Since Amazon is now using this company I have had six packages since June 2017 that have not been delivered although their tracking and "cutomer service' (and I use that term loosely) tell me they have been delivered. It is difficult if not impossible to get refunds...Read more
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