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Terrible customer service experience. My 2-day delivery was a week late. They are terrible at communicating redelivery date and status. For 5 business days straight, they kept on updating the tracking of my package to "Redeliver next business day." Seeing that day...
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#1145113
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Amazon has sent 1/2 dozen of my orders through them over the last several months. They have never delivered on the day they said they would. They don't notify that they aren't delivering, they just don't deliver. They send an email stating the day they will deliver....
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1.0
#1144266
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I was supposed to receive a package last Friday but they couldn't find my house. So they decided to just hold on to the package until I noticed something was wrong. I contacted Amazon and they did a 3 way call with Ontrac. I gave directions on how to get to my house,...
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1.0
#1143062
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ONTRAC is making Amazon look terrible

Ontrac
#1141778
1.0
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I ordered 6 orders from Amazon on Cyber Monday. 3 were shipped using Ontrac for 2 day delivery. 2 packages were 48 hrs late. And 1 had never arrived. TERRIBLE DELIVERY SERVICE
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Ontrac - Pardon me

Ontrac
#1141681
Delivery was scheduled for 11/30/17. jet.com referred me to you. Could it be late? Or will my neighbor drive me to "hot rod Lincoln"... Is the box insured Jennie
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Ontrac - Displaced box

Ontrac
#1140945
Pardon me. I placed my order on mon. 11/27/17 @ 8:30am. I have yet to receive it 12/02/17. Is this 36 lb. box INSURED... jennie
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Ontrac - No service of any kind

Ontrac
#1132811
My delivery date came and went, no more pack updates online. Used the website to inquire on my large REI order only to have no response. Tried calling customer service and was left unanswered for 49 minutes before hanging up. Seriously? Called REI and they shipped me a replacement package and used UPS. What a joke onTrac is.
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Friday, my Amazon shipment worth $685 was supposed to be delivered by 8:00 PM. It was not. Ontrac reported it was left "behind gate". I do not have a gate of any kind. Spent over 30 minutes on hold without ever getting customer service rep. Sent two emails with no...
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#1141349
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ONTrac supposedly delivered the Amazon package to my Apartment "front door" Yesterday at around 12:48 PM- Except, it's nowhere to be found. Have contacted Amazon by Email and phone, have Emailed ONTrac, but can't get a call to Customer Service through... It just plays...
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#1140981
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A simple Amazon shipment from California to Idaho. Today is the third day the package was supposed to be delivered by 8pm. (12-1-17). I had equipment and crew ready to work, already pushed off 2 days. Been on the phone for 20 minutes so far for their customer service...
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#1140722
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Zero stars for this company. They deliver late in the evening, after dark, when we are not likely to find the package until morning. The packages we have received from them are dropped in the middle of an unpaved driveway, with no protection from the elements. This...
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1.8
I didn't like
  • Delivery method
#1139915
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I've had three out of four packages not show up even though this horrible company said they had been "delivered". This company costs Amazon and other shippers MILLIONS of dollars in lost and stolen goods that eventually have to be reordered and shipped 'free' to...
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#1139203
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One star is TOO MUCH. Minus one would be more accurate. I have a trial membership with Amazon Prime, and the very first order was mishandled by OnTrac, as well as the most recent--today. The drivers are lazy, incompetent, and liars. With the first delivery, the driver...
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1.0
#1139200
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Left package in drive 5 feet from sidewalk at night in the poring down rain.Found it in the morning soaking wet box opened with contents wet. Surprised someone hadn't taken it. UPS , FEDEX, USPS does not have a problem getting my packages to the door on the covered...
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MFINK
MFINK

I have had this same issue with Ontrac. Sephora uses them too, they lost several of my orders. The use them becuase of their rates. They are just not a good delivery company...

#1138141
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