OnTrac
Reviews and Complaints
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Verified ReviewerBad service
- No pros
- Package never delivered
- Bad service repeatedly
- Customer service and tracking and deliver of product
Preferred solution: Follow delivery instructions.
User's recommendation: Avoid them at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDON’T GET FREE DELIVERY SERVICE WITH ANY COMPANY WITHOUT REQUESTING A SIGNATURE BECAUSE YOUR DELIVERY DRIVER MAY STEAL YOUR PACKAGE AND PRETEND THAT YOUR ITEMS WERE DELIVERED
- Drivers covering up tracks of stealing
- Manger video camera is valid your gps is not
Preferred solution: Deliver product or service ordered
Package to be delivered 3/21. It's 3/25, package is lost.
Preferred solution: Deliver product or service ordered
User's recommendation: Try another shipper.
Change address
User's recommendation: Extremely high
Irresponsible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery not made because the driver could not locate through Google Maps?
- Lousy service
Preferred solution: Apology
User's recommendation: DO NOT USE!!!
Damaged package
So frustrating. Anaheim, California.
I ordered dog treats and toys 10/23 and estimated delivery date was 10/25. I recently adopted 10 weeks old puppy, so I stay home all day to care him.
Like always, I stayed at home and waiting my package after I got an email from this company - it on the way!
I was waiting with my inner door opened to almost 9pm. And my husband came home from work at 10pm. We found nothing at the front door at all. I checked the tracking page immediately and the status was still ‘out for delivery’
Next day morning, I checked again and found the status changed to ‘delivered at the front door at 9pm’
How could it be?
Besides, the tracking history of webpage that I’ve ordered said it was delivered at 24th.
??????????????
I’ve sent a message via the tracking page of OnTrac, and they replied next day.
Please be advised that our driver will be returning to the delivery location, 10/25 by 5PM, to conduct a search in an effort to locate your package. Once the driver provides a status update on the package, we will follow up with you. Thank you for your patience.
No one showed up. And I got an email today.
That’s sooooo funny.
Thank you for your patience. We are sending this email to advise you that our driver returned to conduct a search at the delivery location. We are pleased to notify you that the package was located. We are requesting a reply to this email to confirm delivery.
We apologize for any inconvenience this has caused.
Seriously??????????????
What should I confirm????????
They’re dishonest and have no sense of responsibility.
Fortunately the shipper send me exactly same items that I ordered with no cost. Bad news is that they using this company again.
Maybe I should forget about it?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaDelivery people’s packages
- Customer service rep
- Customer services
- Undelivered packages
- No shows
Preferred solution: I want my package explanation why yet to delivered
They say the package was delivered and It might come a week or more later.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst company ever
NOT RESOLVED!
Christmas gifts that were ordered on Dec. 2 arrived after the holiday.
And one of the packages was delivered in front of our garage and in the rain.
We almost ran it over. and last night, they delivered someone else’s package to our house, and ours to another house.
- That my package was not delivered
- Package never delivered
- Total failure in delivering my package
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefuse to use them
No contact from them at all. They finally answered my inquiry but I had to go to their site to find their reply. They can't bothered to answer the customer I assume..
- Lost package no communication
- Losing my package
Preferred solution: Go out of business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't use OnTrac. Horrible customer service.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid if you can. Ask companies to reconsider shipping vendor.
- Continued delivery promises not kept
- Terrible customer service
- Service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo Not ship any distance with this company
- Inexpensive transit across 8 western states
- Fails to ramp up their service to handle their load
- Unreliable transit across 8 western states
- Did not deliver my package
Preferred solution: Stop offering services you cannot fulfil, or ramp up. UPS and FedEx RENT trucks when they need more service... you guys just leave crap on the dock.
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This company does not care if the driver drives to the location where delivery is suppose to take place and proceed to drive off with the package , then WALA!! No one rung the buzzard!!
The driver GPS says that he/she was there and delivered it but the manager video camera shows the driver never entered the building at all.
JUSTICE people!! JUSTICE!!
According to an Ontrac driver, the people at Ontrac don’t know who’s delivering packages. They just give them routes and send them on their way.
*** these people don’t even get background checks. Who knows who’s handling our items.
Ex cons?!? https://youtu.be/z6cvw4N3QmQ
@Kenisha - What does "WALA" mean? What does "rung the buzzard" mean? Is that a term used in our western deserts for clubbing a vulture?