OnTrac
Reviews and Complaints
Poor customer service and lying about losing package
Per their tracking information, a package was supposed to have been delivered to my front door. This is impossible, as there is a locked gate across the driveway, and there were 3 dogs between the gate and my house at that time, plus I was home - nobody was at my front door!
When I called OnTrac, the representative kept insisting, that the package was scanned at my location and thus must have been delivered. She completely denied the possibility, that the driver may have made a mistake, or kept the package for him/herself (it contained expensive electronics). She was not willing to have the driver contact me, which would have cleared the problem up quickly. The rep's supervisor was equally unhelpful and stone-walling me.
I checked with my neighbors, none of whom found a package with my name on it (they know who I am, we have all lived here for decades). Thankfully, the Amazon rep I chatted with afterwards was wonderful and replaced the items, plus gave me credit for one month of Prime; however, it's unfair, that Amazon has to pay for OnTrac's incompetence.
- Losing my package
Never again will I use ontrac
Worst company ever
Incompetence
- Obviously hire incompetent drivers
Preferred solution: Let the company propose a solution
DO NOT ORDER FROM ANYBODY THAT USES THIS SHIPPING COMPANY
Lied about delivery!
- Customer service refused
Preferred solution: Full refund
Hard Work, No Pay, No One gives a *** about you
Worst carrier
No package but said delivered
They lie about their delivery date
How hard can it be
every time i order something online and it is shipped through Ontrac i ALWAYS expect the package at least a week after their “guaranteed” delivery date. these tools have lost copious amounts of my online orders and i can’t even count how many times i have almost punched *** in my wall because of them.
they literally have one job and that is to get a package on someone’s doorstep by their committed time. apparently even a task so simple as that is much too difficult to accomplish. Not once has my package ever arrived on time through these people.
take my word for it... do not order anything shipped through ontrac if you want a pleasant, stress free experience.
Sorriest Delivery Service EVER!!!
Driver stole package
I will never use Ontrac service. I truly feel the Ontrac delivery driver stole my packages.
I live in a gated community that requires a code to be entered to enter property, driver never used code, left packages which were 2(15lbs) run flat tires supposedly at my front door. I have security cameras which never show a delivery being made. I don’t understand why a driver would leave such a valuable package sitting unsecured at my front door. I’m more upset driver didn’t follow protocol and properly get let into the private community.
Ontrac has horrible customer service, the Ontrac rep spoke to me very rudely and was Adrian t there was NOTHING they can do to help and advised me to contact the seller of the tires.
I would not recommend using the Ontrac service, not a reliable trust worthy company! Beware.
Terrible delivery service
Incompetent drivers who can't do their job, zero customer service
These idiots leave packages that clearly state "Signature Required" without getting a signature, they leave temperature sensitive medical packages at the wrong address, they just delivered four packages that have been missing in their system for the last two weeks, etc. Did they bother to let me know they were here? NO WAY!! They just dropped them off unattended for anyone to take, nice going jerk!
Hands down the WORST delivery service out there, although FedEx is starting to give them a good run for their money. They claim to have delivered packages to physical locations that don't exist (we don't have an elevator anywhere near the receiving department) and the drivers are brain dead ***
If you ever have a choice DO NOT use OFFTRAC for ANY reason AT ALL.
ONTRAC SUCKS!!!!!!
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