OnTrac - 8 out of 10 packages still not delivered for December
..all received in Vancouver, WA facility as far back as Dec 13 but never delivered to my home in Bend, Oregon. Middle of Town, no address problems, just failure to deliver.
Most, very heavy packages, over 34lbs. This seems to be where all packages go to die. Have been in contact with On-trac customer service. Keep being told they'll get delivered but as of yesterday not a single package was.
Filing complains with BBB and whomever else can start an investigation on this. This will be fodder for the media, I am sure! UNBELIEVABLE.
I've spent at least 4 - 5 hrs so far, contacting the Merchants, Amazon, Jet and On-trac C/S. They should be put out of business!
Reason of review: Problem with delivery.
Monetary Loss: $600.
Preferred solution: Deliver product or service ordered.
OnTrac Pros: 2 out of 10 packages delivered dec 18 dumped in snowbank ruined.
OnTrac Cons: Continued delivery promises not kept, 8 out of 10 packages in dec not delivered.
Location: 2501 S Price Rd #201, Chandler, AZ 85286, USA
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Nuts, im in Bend too and all my stuff has been sitting in Vancouver as well for weeks. Can't believe amazon still uses this company.
Hi, I finally got my 9 packages delivered in the snowstorm last Saturday. Thursday I had filed a complaint with AZ BBB, Friday I had sent an email to the COO of On-trac.
Monday I was called by Management in AZ, and Public Relations.
I was given a private cell number to call for Management, if you don't have your Bend packages yet, or continue to have problems, I'll give that number to you. Talking to them I vowed to hold them to their promises to "clean up" the problems at the Bend, Or and Vancouver, Wa facilities - so the more complaints they get the better!