To date I have stopped ordering from Amazon Prime and Office Depot as they continue to use onTrac. As soon as I see a packager shipping confirmation with onTrac as the carrier I know exactly what is going to happen.
Day after day of the package not being delivered with delivery notices from the driver stating that I am not home, I work from home, or door code not available, even though I call to supply them with the door code. When they do delivery a package it is usually dumped outside of the building or in some cases on the sidewalk. These packages do go missing on a regular basis. When I order an item from an online store I expect it to be as simple as confirming the order, then waiting for delivery.
The latest item I ordered cost me 3.5 hours of phone conversations trying to get it delivered.
In the end I cancelled the order. This company is a nightmare to deal with.
Product or Service Mentioned: Ontrac Delivery Service.
Reason of review: Problem with delivery.