OnTrac - ON TRAC-ABSOLUTE WORST! Joke...
....It would be laughable except for it is my packages that I have already paid for that they abuse. Always trusted Amazon Prime until they started using ONTRAC.
Complained several times to Amazon and OnTRAC. ONTRAC has minum. 20 min wait to talk to customer service. Another 20 min wait to talk to supervisor- absolutley NO help.
Packages always delayed, boxes ripped apart, unmarked shady vans who drive across lawns, website tracking which does not reflect reality and customer service tracking which also does not reflect reality. Worst of all, they throw the packages wherever... in our field, on the side of road.... Was promised a call from Bend manager...
NEVER got one. Never got package. Switched from Amazon to Nespresso because of ONTRAC to order my NEspresso. Nespresso used ONTRAC and the coffee is lost in ONTRAC twilight zone, so nespresso is shipping out new order through UPS and has promised me never to use ONTRAC.
Absoulute worse company I have ever dealt with. ONTRAC simply SUCKS
Reason of review: Problem with delivery.
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It's truly a nightmare when you leave a business because of OnTrac, and get an OnTrac shipping notice for the replacement. How the *** is every single driver for them shady as all get out or totally inept? I don't know, but that's what's going on here.