Product: Ontrac Delivery Service Clear all filters (263 of 263 reviews match)
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OnTrac - Always late with some nonsense excuse as to why.

1.1
Details
This company refuses to take any sort of action for their terrible service. If anyone working for Amazon, or any other retailers for that matter, reads this I highly suggest dropping this carrier service if not just never using them in the first place. I have NEVER heard good things about OnTrac, and their service will drop your companies ratings if used.
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Review
#1661880 Review #1661880 is a subjective opinion of poster.
Service
Ontrac Delivery Service
Reason of review
Problem with delivery
Tags
  • Ontrac Complaint
  • 8 days deliver when I paid 2-5
  • Misleading Tracking

OnTrac in Cerritos, California - NO NAVIGATIONAL SENSE TO DESTINATION

1.3
Details
Ordered a product from a company who uses this company on 9/13/19. Company is about 5 miles from my home. Expected pkg. to be delivered by 9/17/19. Later got an update that they would try a re-deliver on 9/18/19. They never came out, the first time. Was cleaning garage all day. When I called them on 9/18/19; they claimed my address was not a valid address, even though I have lived here 40 years. The girl checked Google and and the local P.O. and said it is a good address; and they will deliver the pkg. on Thursday, 9/19/19. Is this a new company, with novices driving their trucks to deliver?
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Review
#1657388 Review #1657388 is a subjective opinion of poster.
Service
Ontrac Delivery Service

OnTrac in Longmont, Colorado - Terrible deliver service

1.0
Details
Ordered a part from Summit Racing. When I found out it was shipped via On Trac I was very concerned because of prior very bad service by On Trac. Just as I expected On Trac did not deliver the item stating "No access to delivery site". That is untrue. In the past On Trac has lost, discarded or stolen my items and claimed that they were "Delivered". As countless other reviews state On Trac is not a reliable delivery service. Avoid them if at all possible
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Review
#1657313 Review #1657313 is a subjective opinion of poster.
Service
Ontrac Delivery Service
1.0
Details

Update by user Sep 20

Amazon recetified it even though OnTrac denied their responsibility.

Original review posted by user Sep 17

I had a rather large delivery through Amazon, and they used OnTrac for delivery. We never received the item, and it was noted that the item was delivered to a NEIGHBOR! (This was to be delivered to a...
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Review
#1656828 Review #1656828 is a subjective opinion of poster.
Service
Ontrac Delivery Service
Cons
  • Lying to customer
  • Obviously hire incompetent drivers
  • Losing my package
Reason of review
Problem with delivery
Tags
  • liars
  • Amazon Delivery
  • No Package Delivered

OnTrac in Huntington Beach, California - I think they have actually delivered one out of about a dozen packages

1.0
Details
And that one was about two week late and obviously had been opened. I am starting to tell companies that I will not order from them if they use ontrac because I actually like to receive what I order.
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Review
#1656771 Review #1656771 is a subjective opinion of poster.
Service
Ontrac Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

OnTrac - Wrong shipping address

What happened if my parcel is shipped with a wrong shipping address (due to system error) and besides, the parcel turned out to be sent to a wrong location. My tracking number is D10011640619245. What should be done by now: 1) return the parcel to the sender? 2) provide you with the correct shipping address and send the parcel directly the the correct location?
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Review
#1650649 Review #1650649 is a subjective opinion of poster.
Service
Ontrac Delivery Service

OnTrac - Delivered?

1.0
Details
Was marked as delivered through the comfirmation email i requested, while I was home but there wasnt a package to be found. Sent multiple emails and messages to them and they have yet to reply. I wont be wasting anymore time and will simply dispute the charges
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Review
#1648116 Review #1648116 is a subjective opinion of poster.
Service
Ontrac Delivery Service
Cons
  • Didnt even seem to try
Reason of review
Problem with delivery
Loss
$230
Preferred solution
Deliver product or service ordered
Tags
  • Stealing Packages
  • Ontrac Sucks
  • Lost Packages
  • Atrocious Delivery
  • OffTrac

OnTrac - It sucks

1.0
Details
I ordered off Vans and Sephora. Originally my vans package was supposed to be here on Wednesday but they delivered it to the wrong place or I think that. My replacement package from Vans was supposed to come in today with my Sephora package. Both packages said out for delivery at 9:02 am after multiple calls. At 10:07pm they finally said that my package would be delivered on Monday which I highly doubt. The merchandise was around $300. So worst company I do not recommend for ***
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Review
#1625841 Review #1625841 is a subjective opinion of poster.
Service
Ontrac Delivery Service
Pros
  • Friendly
  • Customer servic was nice on the phone
  • Cusotmer service
Cons
  • Customer service and tracking and deliver of product
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • No Package Delivered
1.0
Details
Ordered from Kohls Online on Aug.2nd and tracking info showed it was delivered Aug 5th. OnTrac was the delivery company Kohls used. I have full camera coverage of the front, back, sides of my house - FULL COVERAGE! and any movement sends an alert with recording, even...
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3 comments
Anonymous
#1733350

I think their delivery driver's are thieves.

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Review
#1621159 Review #1621159 is a subjective opinion of poster.
Service
Ontrac Delivery Service
Cons
  • No help from customer service
  • Obviously hire incompetent drivers
Reason of review
Problem with delivery
Loss
$42
Preferred solution
Deliver product or service ordered
Tags
  • Kohls Online Shipper Sucks
  • Horribe
  • Atrocious Delivery

Contact OnTrac Customer Service

Mailing Address:
Ontrac
2501 S Price Rd Ste 201
Chandler, Arizona 85286
United States
Phone:
(800) 334-5000
All OnTrac Contacts

Called OnTrac - Was Ignored

1.0
Details
After receiving a spoiled food package, we called OnTrac to ask why delivery persons do not ring the bell. We then suggested that they retrain their people to make bell ringing a permanent part of delivery service. The employee I spoke with pretty much just humored me. This company is probably a cheaper choice for delivery by vendors, as they do not respect the packages they deliver nor the recipients and/or callers with issues. We will request a different vendor and refuse any package delivered by OnTrac in the future.
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Review
#1621110 Review #1621110 is a subjective opinion of poster.
Service
Ontrac Delivery Service
Pros
  • Customer service stinks
Cons
  • Disrespectful employee
Reason of review
Poor customer service
Loss
$21
Preferred solution
Let the company propose a solution
Tags
  • Atrocious Delivery