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2.3

OnTrac is a horrible company with terrible customer service. We ordered a parcel through Amazon and OnTrac was the delivery company.

Their driver completely destroyed our mailbox. I contacted them and sent them a video (see it below) of the collision with their truck (and their driver happily driving off without a care). They gave me a complete run-around with responses to my emails taking weeks, one phone call during the day when I wasn't at home (despite giving them my cell number) and numerous calls never returned. I finally just gave up and decided rather to let everyone know about them.

Of course it looks like I'm one of many!

Amazon - Dump them! Here's the video: https://youtu.be/aVcZgPnHl-k

Reason of review: Poor customer service.

Monetary Loss: $100.

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