OnTrac failure to deliver or communicate a delay
Purchased an items on Amazon with the shipping being done by Ontrac. All day the items showed "out for Delivery" to no avail.
Waiting 3 hours after the end of day commitment as I purchased this as a housewarming gift for a party I was going to in LA and driving that night to there. Sent a "where is my package request" via their website that I received no answer on. So no gift, 3 hour delay in driving and a wasted day waiting for this package.
Contacted Amazon who advised it was all the fault of Ontrac who has a track record of doing the something with others.
Reason of review: Problem with delivery.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.
OnTrac Cons: No delivery, Lack of communication and updates.
Location: Phoenix, Arizona
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