Product: Ontrac Vehicle Driver Clear all filters (0 of 13 reviews match)
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OnTrac - Horrible

Ontrac lies. They marked my package as delivered and never delivered it! I have camaras all around my home and not one Ontrac truck came to my home!! I am having the driver investigated. The manager I spoke to was very unprofessional he tells me that it’s my problem because the driver said they delivered my package!! Wow!
1.0
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Customer service
Product or Service Quality
Reliability
Tracking Tool
Product
Ontrac Vehicle Driver
I liked
  • Customer service stinks
I didn't like
  • Are thiefs
  • Rude customer service
  • Gps system that they claim they used is bogus
#1306391
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OnTrac - Disappointed with shipping service

Can home and found my package open on my front porch, reviewed my camera footage and it shows the driver tossing the package down. After delivery the footage does not show anyone tampering with the package till I recieved it.
1.0
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Customer service
Product
Ontrac Vehicle Driver
I didn't like
  • Open package
  • Mistreated package
#1174659
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Status showed that package delivered at front door @5pm.We were home all day and also have outdoor security cameras and no package came to this house!!! Costumer service stated driver did not scan package at time of delivery, probably because of bad cell reception-...
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1.0
Product
Ontrac Vehicle Driver
#1171418
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We live in a rural area and more than once the Ontrac driver indicated via email alerts that my package was delivered and signed for by me, when in fact I was at home and there was no delivery whatsoever! I have outdoor cameras and driveway monitors to verify. At...
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1.0
Product
Ontrac Vehicle Driver
I didn't like
  • Unprofessional drivers
  • Does not always deliver to door
  • Left package on road at driveway entrance
#1163648
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I have a trial membership with Amazon Prime, and the very first order was mishandled by OnTrac, as well as the most recent--today. The drivers are lazy, incompetent, and liars. With the first delivery, the driver left my package at the management office, insisting I...
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1.0
Product
Ontrac Vehicle Driver
#1139200
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OnTrac - Horrible!
OnTrac - Horrible!
The driver dropped the package in the middle of my driveway!Not even close to any building--not my garage, not my enclosed porch. Horrible! Another time, the driver drove on my grass and damaged it. I called to make a complaint but I was on hold, my call was never...
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Ontrac Vehicle Driver
#1132735
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Customer service at Ontrac puts customers on a 35+ minute wait before they will answer the phone line. Then tells the customer there is nothing they can do to get the package delivered. Why Amazon CONTINUES to use this company, despite documenting delivery problem...
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Ontrac Vehicle Driver
#1132122
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The OnTrac delivery man that comes to our house has this strange, rude manner that we tried to overlook. But after a few deliveries from a few different businesses it just got to be too uncomfortable. Last month or so I complained online, but to no avail. This week I...
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Product
Ontrac Vehicle Driver
#1121390
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10/16/2017 after repeated complaints to amazon and ontrac regarding this driver he continues to be the driver that delivers to my area. I have spoken to the driver face to face and requested that he not throw my packages over the fence on to the cement, he just waves...
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Product
Ontrac Vehicle Driver
I didn't like
  • I did not like the surly driver
#1115808
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Horrible...What is the better business bureau giving them an A+...They deserve a D-...The guy has been here multiple times and could not figure out how to get in the right way...Even after being escorted...He appeared to be on drugs and then wanted to borrow money for...
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1.0
Product
Ontrac Vehicle Driver
#1026104
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