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What an absolute disaster of a business this is. It has the potential to be amazing but it is comical how terrible the service is. To be fair customer service is super nice and prompt. The rest is basically a joke. I scheduled a picked up between 3-5. At 6 when they...
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1.5
I didn't like
  • Unreliablility
#1382136
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OnTrac - Very Bad Shipping Carrier
My packages have always thrown aside of my house. My neighbor is not secured. I posted a big sign, "Please ring the bell for delivering packages and Do Not leave any packages in front or back door." They just ignore and keep throwing my packages. When I got home from...
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1.0
I didn't like
  • Customer services
  • Falsely marked delivered
  • Left package on road at driveway entrance
#1376933
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Van shows up as I and my dog stand in the doorway of my shop. Driver gets out of van looks at me and turns back around and climbs back into van? I and dog walk over to van and driver points at front of van? I finally realize he is pointing at my dog. I tell him dog is...
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#1376844
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OnTrac - Crazy smh

They have left my packages without signature except this one time for my sons insulin, tried calling multiple times it’s an emergency but all they would say let me see what I can do and I’ll call you back when it’s a medical thing
#1373585
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OnTrac - Not the first time

I had my first issue with Onetrac when that marked my package as delivered but was no where to be found. Was delivered the next super late because I stayed up till 11pm.
1.5
Details
Customer service
Reliability
Tracking Tool
Website
#1370860
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Alright it’s time for me to add that I’m also someone who has never gotten their package from OnTrac. I had been tracking my package up until it said that it had been delivered to my front door and well, there’s nothing outside my front door. I was home when it was...
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3.0
#1369841
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Unfortunately I can’t choose the delivery company for some packages but OnTrac is the WORST delivery company EVER. Everything about them is horrible. How are these people in business?!? I have had 5 packages within the past few months missing. This issue is only with...
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1.0
#1366502
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Package from Amazon was to arrive after two business days. Around 9:30 PM Amazon sent message apologizing for delivery issues; to give extra two days, then recontact them if no package. Next morning ONTRAC states package delivered 6:28 PM. NO sign of package anywhere...
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#1365808
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today I got a follow up phone call from an ontrac personnel because of two undelivered packages marked delivered last week which I bought through Amazon. First, I think the company should investigate on why drivers pre-scan packages as delivered when in fact they are...
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1.0
I didn't like
  • One customer service agent working for entire company apparently
#1365412
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I live in a high rise apt bldg., and the lazy delivery person left my pkg at the entrance door instead of bringing it directly to my apartment. I was very fortunate that a trusted resident noticed my package and brought it to me. If he had not done this, without a...
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#1364354
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