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I contacted this company upon Home Depot's direction after Home Depot sent them the wrong address and gave them the correct one on Monday 1/2 hour after creating my Home Depot Order. I gave them the correct address and told them not to deliver the package at the bad...
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1.0
I liked
  • But she lied
  • Friendly
I didn't like
  • Service
#1330709
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OnTrac - Worst carrier

Avoid Ontrac at all cost. Pay extra for UPS. Constintly screws up, thats the only thing they do reliably.
1.0
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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#1325734
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These idiots leave packages that clearly state "Signature Required" without getting a signature, they leave temperature sensitive medical packages at the wrong address, they just delivered four packages that have been missing in their system for the last two weeks,...
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#1322774
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"Our records indicate your package has been delivered." That's what I've been told 3 times by these jokers, without a single attempt to address my concerns. Where? WHERE. I honestly believe that either it was delivered to the wrong address or the driver stole it. I was...
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1.0
Carter Lake, Iowa
I didn't like
  • Losing my package
  • Service
  • Failure to initiate solution
#1322444
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OnTrac - No package but said delivered

Waited all morning for package. My front door open with screen door showing front porch and my front porch has a camera. Got email said ontrac delivered to front porch at 9:15am. Did not see any ontrac vehicle coming or delivery person. Checked camera, nope no one came to deliver my package. Cust service said it was delivered to right address. Yeah right.
1.0
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
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Value for money
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Website
#1318490
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I have packages delivered frequently from this company. While some drivers are kind, I have had many experiences with others driving fast down our long gravel driveway, and after our most recent package was delivered I came home to find my dog very clearly hit by a car...
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#1317918
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OnTrac - Terrible delivery service

I contacted Ontrac twice over the last three days, they never call back as they promise , when checking on my package not delivered on day shipper promised.
1.3
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1315688
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This is now the second time they've claimed a package was delivered and left by my front door and they've lied. Last time I called and after speaking to the driver they told me he left it by the door. When I told them he's absolutely full of @#&! because I was outside...
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1.7
#1313325
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OnTrac - Worthless

Our order from walmart . Com ended up in their hands never to be delivered. Vanished
#1312253
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Contact OnTrac

Mailing Address:
Ontrac
2501 S Price Rd Ste 201
Chandler, Arizona 85286
United States
Phone:
(800) 334-5000
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OnTrac - Horrible

Ontrac lies. They marked my package as delivered and never delivered it! I have camaras all around my home and not one Ontrac truck came to my home!! I am having the driver investigated. The manager I spoke to was very unprofessional he tells me that it’s my problem because the driver said they delivered my package!! Wow!
1.0
Details
Customer service
Product or Service Quality
Reliability
Tracking Tool
I liked
  • Customer service stinks
I didn't like
  • Gps system that they claim they used is bogus
  • Rude customer service
  • Package not delivered
#1306391
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