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OnTrac - Package not delivered

I was home, no one came up my stairs, package was not delivered, though ontrac marked it as delivered. I was home all day and at my door at that time they say they delivered. I dont know where they delivered to but was not at my door. I called and spoke with ontrac and they told told me to file a claim with fashionnova and apologized and that they sent a request to the delivery driver to find out where they delivered my package. There was no response and that it could take up to 48 hours to get a response.
1.3
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
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#1448774
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If you want to not receive your package, ontrac is the way to go. Call, they will make it sound like they are helping, but they won't help. For extra fun, spend hundreds on an order, pay for expedited shipping, cringe when you see ontrac is delivering it, to not get...
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Anonymous
Kristina

Yes!! I even filed with BBB and they never returned my packages and claimed on BBB it was solved when you can’t respond. I never received a call like they claimed, I never got...

1.1
I liked
  • Very little
I didn't like
  • Almost everything
#1445176
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OnTrac - B S info on tracking

Ordered part from oakland for next day service, tracking says it was deliveted but 2 days later customer still looking for it. Where is the package?????? No signature either. BbbbbbbSsssssssssssss
#1444878
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OnTrac - Driver

I am very upset about one of your drivers. I felt very unsafe with his driving and on top of that would blind my view with their high beamer lights. I have a picture of the license plates. Someone needs to address this to your employee!
#1445406
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OnTrac - Should not be a company

Because I order from Forever 21 online, they have ontrac deliver my package do I don’t have a choice. The first time my package was marked delivered but wasn’t. I didn’t get it for 2 days after. This time my package was promised a specific day, with notes saying will attempt delivery on next business day. That was a week ago. My package is missing somewhere. This is a terrible company and I wish Forever 21 would stop using them.
1.0
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Tracking Tool
#1444314
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OnTrac - Bad shipping company

yall need to get fired this is a bad *** company yall say y'all deliverer plp stuff when yall dont..
#1441325
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Absolute worst transportation company I have ever dealt with. My career is in transportation, which I have been in for 10 years, and I've never been so disappointed. I called the customer service for this company twise before my package was delivered to make sure they...
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1.0
I liked
  • Customer servic was nice on the phone
I didn't like
  • Did not foloow specific delivery instructions
  • On track is a pathetic delivery service
#1439583
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OnTrac in Henderson, Nevada - Lousy delivery

OnTrac - Lousy delivery
This company has two packages that were supposed to be delivered on Friday December 28th. When I checked with my shipper, they stated ontrac told them there were weather delays and traffic, both of which were outright lies. The weather was fine and the traffic was no more than usual. The same exact thing happened about 3-4 weeks ago when they made the excuse they couldn't find my address because of a GPS issue. I'm sorry to say but they have a pattern of not delivering what they're supposed to in the time they have guaranteed my shipper. These issues caused my shipper to issue a partial refund and has caused damage to my ship is reputation.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1436270
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OnTrac - Lies!

Called at 630 pm asking where my package was.. ontrac said the end of the day.. to them its 9pm.. then i get an e mail at 8pm saying been delivered at 4pm... how is that?? When i called at 630 it was still en route.. never received my package...there delivery guy is lying.. i was home all day and have security cameres... no delivery. ..
1.0
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Staff
#1435765
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OnTrac - Your driver hit my dog...
On October 4, 2018, at 8:30pm, in Carnation, WA, an Ontrac driver hit my dog with his truck. My dog's pelvis was shattered. It took me 1 week to reach someone at the local office. With the information I had, she was able to identify the driver and supposedly left...
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1.0
I didn't like
  • Customer service and not taking repsonsibility for pet injury
#1434306
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