OnTrac Reviews

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OnTrac - 100lbs Package never delivered
I ordered a BBQ from Home Depot to be delivered as they didn't have any in local stores. OnTrac said it was delivered to my "Front Door" on Dec 1st 2.26pm, but I was home all day, like I have been every day since March, and no box weighing 100 lbs was delivered. But...
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1 comment
#2056660

Not surprised.

ID
#2317366 Review #2317366 is a subjective opinion of poster.
Location
Redondo Beach, California
Service
Ontrac Delivery Service
Pros
  • Very little
Cons
  • All
  • All of them
Loss
$400
Preferred solution
Full refund

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DISHONEST COMPANY

On Trac indicated my package was delivered on 06-02-21 at 6:00 pm. Well they lied and I have the security video footage to prove they were not even on my street that day. I sent a dozen emails to the company and they did not even reply to a single one. When called to complain, I was transferred from to numerous employees who were not interested in resolving the issue, They kept telling me they would resolve the issue within 48 hours. Guess what. They Llied! 48 hours.

User's recommendation: STAY AWAY! DISHONEST COMPANY!

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ID
#2852563 Review #2852563 is a subjective opinion of poster.
Pros
  • Zero pros
  • -0-0-0-0-0
Loss
$500
Preferred solution
Deliver product or service ordered

Non delivery of Walmart package.

OnTrac claims package was delivered.Nowhere to be found.Not on my property or neighbors.And of course no customer service after 5pm(Pacific Time).So Im out $47.00 worth of paid Walmart items.

User's recommendation: Try and get UPS or FedEx.Much more dependable.

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ID
#2832905 Review #2832905 is a subjective opinion of poster.
Pros
  • Very little
Cons
  • This has happened to me more than once were my items were stolen
  • Package held hostage

REDIRECT OF DELIVERY OF PARCEL - TRACKING NO. C120964****5741

I am Joyce, would appreciate if you could redirect my parcel to my new address as follows: 1055 TOWN AND COUNTRY ROAD, #241, ORANGE CA 92868 my mobile no. 310-430****
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ID
#2807357 Review #2807357 is a subjective opinion of poster.

Terrible Service Repeatedly

My orders arrive in my city (according to OnTrac tracking) and sit there for 3 or 4 days. Then the Estimated Delivery updates to the next day every night around 6pm.

User's recommendation: Horse and Buggy.

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ID
#2803732 Review #2803732 is a subjective opinion of poster.

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New Reviewer

THIEVES!

Ordered a $1200 computer from Best Buy that was shipped via On Trac. Received a delivery notification, but no delivery. Was home all day. Still waiting for their "investigation" to be completed for info. Still no information. Worst customer service I have ever experienced. Best guess is that it was either stolen by the driver, "delivered" to his house or friends, or stolen by someone at their facility. Notified Best Buy and item is out of stock and can't even be replaced. I cannot believe a company like Best Buy uses someone this unreputable and dishonest. My suggestion is that you boycott Best Buy until they change delivery services.

User's recommendation: Boycott a by company that uses this service.

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ID
#2788227 Review #2788227 is a subjective opinion of poster.
Pros
  • Drivers covering up tracks of stealing
  • Befuddled ignorance
  • Very little
Loss
$1200
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
OnTrac - Breaking federal law by knowingly withholding
Original review updated by user Aug 14, 2021
I dont know what is up with this company lmao. Whenever I have ordered from bath and body works or Victorias Secret, I always get them on time, early even, no issues. Now that they started carrying SHEIN orders, there seems to be a big problem. I had one package before...
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1 comment
#2047554

Now it’s been 4 days

ID
#2770152 Review #2770152 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Original review updated by user Jul 19, 2021
I emailed ontrac about my last delivery and I was promised that ontrac would update my delivery directions. Nope. Not done. Once again, the ontrac delivery person put my package on my driveway. I damn near ran over it coming home. This is absolutely horrible. I was...
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ID
#2696827 Review #2696827 is a subjective opinion of poster.
Preferred solution
Tell your delivery people NOT to put packages on driveways!

No delivery just lies for 10 days straight

ordered a part from Nevada to be delivered to Idaho. Called this company every day for 10 days and got nothing but lies. Last call said they delivered night before at 730 PM and signed by the store owner. The store owner was home at that time as I and my wife were there having dinner. They lie continuously about delivery status, package is in there warehouse being held and it goes on and on.
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ID
#2682929 Review #2682929 is a subjective opinion of poster.
Location
Hayden, Idaho

Sketchy

The driver threw my package on my door step just as I was leaving to go back from lunch. As I was getting into my car, I saw him unload a lot of packages to some woman's car parked next to him. I don't know if it was his girlfriend, spouse or what and why he was literally filling her car up both front and back seats. To help him deliver??? IDK
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ID
#2677993 Review #2677993 is a subjective opinion of poster.
Location
Santa Maria, California

Still waiting.

Package was to be delivered 7/7. Got an e-mail that delivery was attempted but driver could not access the building. I live in an over 55 trailer community and there is no building to access. Called and they stated it would be delivered on 7/8. Supposedly delivered at 12:06 pm. Nope. Last time I will order from Best Buy and it is 100% due this company. OnTrack Ont

User's recommendation: If you purchase something to be delivered ask who is delivering. If OnTrac, don't make the purchase and let them know why.

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ID
#2668149 Review #2668149 is a subjective opinion of poster.
Location
Mesa, Arizona

Driver not delivering packages

I work at a senior complex (which is obvious to the drivers, I am sure) and I have already placed a complaint, and am on hold to do so again. The driver drops packages inside the door, instead of taking them to the resident's door. Some of our residents are as old as 96, and they do not need to be trying to pick up heavy boxes to take them upstairs to their apartment. It is the driver's responsibility to get packages to the door of the resident's apartment.

User's recommendation: Specify that you want door delivery if you live in an apartment complex.

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ID
#2613760 Review #2613760 is a subjective opinion of poster.
Location
Los Angeles, California

Delivered to property, not door...

When ontrac delivers, they deliver to your property, dont expect it to be to your door. In the last 2 days, both my Newegg packages containing hundreds of dollars of electronics were delivered but not to my door but my driveway when I happen to have left for grocery shopping and 15 feet from my entryway in a random spot. I could have driven over one box and tripped over another. They also arrive at odd times during the night. Ups, Fedex and Amazon always puts stuff by my door (and my property isnt that big...)

User's recommendation: Avoid.

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ID
#2517238 Review #2517238 is a subjective opinion of poster.
Location
Bothell, Washington
After cancelling orders from Wal-Mart because of non-delivery issues by their delivery service Ontrac. Four and a half weeks later. A ripped open beat to *** box from Wall-Suck appeared on my doorstep. Somehow even ripped open items I had ordered were in box. First...
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ID
#2497331 Review #2497331 is a subjective opinion of poster.
Location
Chico, California

Company run by incompetents

Do they even attempt to deliver? These clowns will mark something as delivered, and they'll yeet your package into the nether. Faster to go pick up the package yourself. Even if it's coming from out of state. At least you know you'll get it. Guaranteed delivery date is *** Why can they update it and push it back every day? What's "guaranteed" other than the fact they'll change it come delivery day?

User's recommendation: Avoid these clowns at all cost. The free shipping isn't worth dealing with these incompetents.

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ID
#2496998 Review #2496998 is a subjective opinion of poster.
Location
Everett, Washington

False shipping and always slow

I hate On trac. Wish some company I order from dont use them. Always deliver super late and seems like deliver date is always changing.

User's recommendation: No Way.

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ID
#2495291 Review #2495291 is a subjective opinion of poster.
Location
Chico, California

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