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I will never trust ONTRAC to deliver a package for me ever again! My mother never received this gift (it was for her birthday on May 5th). ONTRAC claimed it was delivered on May 3rd. My mother lives in a senior building where the front office receives all packages for...
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1.6
I didn't like
  • Total failure in delivering my package
  • Did not deliver my package
#1256228
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Ontrac - Use Google maps

Have lived in same house 10 years and received hundreds of packages. Ontrac cannot find my house??? No sense ordering from Amazon since they use these losers.
#1255273
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Amazon needs to stop using these inept imbeciles! They are constantly late with packages. Often times they say they have been delivered and show up days later instead. Constantly delivering to the wrong address. Several times a neighbor has brought me an Ontrac...
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#1250492
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This company is utterly ridiculous. I couldn’t tell you how many times I’ve had issues with OnTrac. How are they even still in business? Every time I happen to order something and a company or brand uses them to ship, my packages happen to always be delivered to the...
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1.0
#1250234
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Ontrac - Lost package

I never got my package, I’m so upset. I mostly always order online and other times when they do deliver my package, they so carelessly throw my package over the gate and leave it out in the open. I’ve seen it happen many times. I am so disappointed with their service.
1.2
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1246288
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Ontrac - Worst ever

Worst ever 3 times they have screwed up.my order saying delivered never recieved my order why amazon keeps using them i dont knwo
#1242113
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Bought item on eBay and Ontrac tracking showed "delayed" for 10 days past the estimated delivery date. When I contacted Ontrac asking where the package was, they said they would look into it and get back to me. The next day Ontrac online tracking changed from "delayed"...
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1.0
#1233343
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So another package not delivered that has been scanned as delivered. This is the second time this month. I blame whoever hires these unreliable and shady drivers. I'm guessing they know and don't care because its impossible to contact anyone at this company. Amazon...
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#1232552
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I had worked for OnTrac from the beginning of November to the end of January and it was the worst job. They don’t train their employees, they don’t PAY their employees when they’re suppose to and they don’t pay hospital bills for on the job injuries. I got bit by a dog...
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1.0
#1231586
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Placed an order with Summit Racing on 4/4/18. On 4/4 Ontrac received my order and on 4/6 marked it as line haul delay. Was advised by a csr that it would be delivered on 4/9 by end of day. 4/9 came and went and NO package. Called on 4/10 and csr said would look into it...
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1.0
I didn't like
  • Losing my package
#1231101
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