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1.0
Details
OnTrac - Beyond horrible; "Package Delivered"
This week I ordered a total of 3 pieces of clothing, 2 being simple shirts, and one being an expensive $120 hoodie, I got my first package from UPS, but my second package (the hoodie) was being shipped from "OnTrac" this was my first time hearing about this company,...
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1 comment
Anonymous
#1726198

Yes, same experience here. After getting the runaround from OnTrac on tracking down where my package was actually delivered, they said not our fault, resolve it with the seller.

So, in essence, OnTrac takes no responsibility for anything. Why would anyone or any business use this company?

Review
#1591919 Review #1591919 is a subjective opinion of poster.
Cons
  • Unreliability
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Full refund
Tags
  • Horribe

OnTrac in Carson City, Nevada - Multiple delayed deliveries.

1.0
Details
On several occasions, I have received a text stating my package was delivered when in reality, it has not beed received. Usually it is delivered in 24-48 hrs. What's up with this, is the driver running behind and trying to cover the fact that he isn't meeting his quota?
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Review
#1678925 Review #1678925 is a subjective opinion of poster.

OnTrac - Always late with some nonsense excuse as to why.

1.1
Details
This company refuses to take any sort of action for their terrible service. If anyone working for Amazon, or any other retailers for that matter, reads this I highly suggest dropping this carrier service if not just never using them in the first place. I have NEVER heard good things about OnTrac, and their service will drop your companies ratings if used.
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Review
#1661880 Review #1661880 is a subjective opinion of poster.
Reason of review
Problem with delivery
Tags
  • Ontrac Complaint
  • 8 days deliver when I paid 2-5
  • Misleading Tracking

OnTrac in Cerritos, California - NO NAVIGATIONAL SENSE TO DESTINATION

1.3
Details
Ordered a product from a company who uses this company on 9/13/19. Company is about 5 miles from my home. Expected pkg. to be delivered by 9/17/19. Later got an update that they would try a re-deliver on 9/18/19. They never came out, the first time. Was cleaning garage all day. When I called them on 9/18/19; they claimed my address was not a valid address, even though I have lived here 40 years. The girl checked Google and and the local P.O. and said it is a good address; and they will deliver the pkg. on Thursday, 9/19/19. Is this a new company, with novices driving their trucks to deliver?
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Review
#1657388 Review #1657388 is a subjective opinion of poster.

OnTrac in Longmont, Colorado - Terrible deliver service

1.0
Details
Ordered a part from Summit Racing. When I found out it was shipped via On Trac I was very concerned because of prior very bad service by On Trac. Just as I expected On Trac did not deliver the item stating "No access to delivery site". That is untrue. In the past On Trac has lost, discarded or stolen my items and claimed that they were "Delivered". As countless other reviews state On Trac is not a reliable delivery service. Avoid them if at all possible
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Review
#1657313 Review #1657313 is a subjective opinion of poster.
1.0
Details

Update by user Sep 20

Amazon recetified it even though OnTrac denied their responsibility.

Original review posted by user Sep 17

I had a rather large delivery through Amazon, and they used OnTrac for delivery. We never received the item, and it was noted that the item was delivered to a NEIGHBOR! (This was to be delivered to a...
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Review
#1656828 Review #1656828 is a subjective opinion of poster.
Cons
  • Lying to customer
  • Obviously hire incompetent drivers
  • Losing my package
Reason of review
Problem with delivery
Tags
  • liars
  • Amazon Delivery
  • No Package Delivered

OnTrac in Huntington Beach, California - I think they have actually delivered one out of about a dozen packages

1.0
Details
And that one was about two week late and obviously had been opened. I am starting to tell companies that I will not order from them if they use ontrac because I actually like to receive what I order.
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Review
#1656771 Review #1656771 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.1
Details
Horrible experience. They have “Lost” my 3 packages in the last two months. Former driver of the On trac told me that the guys (drivers and staff ) could steal the packages with no guilt.
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1 comment
UttermostElk286
#1748822

I had the worst experience with OnTrac saying my Chewy.com dog food and other supplies had been delivered when I knew damn well it had not! They basically called me a liar!

Ultimately I got the delivery because I just would not let up on them... kept calling them and driving them nuts. In the mean time, I had to run out and buy a small bag of food at Pet Food Express until the order finally got to me. Chewy.com assured me that they would use Fedex as they had in the past for my future orders.

Well I just got a tracking email for the order I placed yesterday, and ONTRAC is the courier!

I can't believe it. Chewy.com just lost a good 2 dog(s) customer!

Review
#1651262 Review #1651262 is a subjective opinion of poster.

OnTrac - Wrong shipping address

What happened if my parcel is shipped with a wrong shipping address (due to system error) and besides, the parcel turned out to be sent to a wrong location. My tracking number is D10011640619245. What should be done by now: 1) return the parcel to the sender? 2) provide you with the correct shipping address and send the parcel directly the the correct location?
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Review
#1650649 Review #1650649 is a subjective opinion of poster.

OnTrac - Delivered?

1.0
Details
Was marked as delivered through the comfirmation email i requested, while I was home but there wasnt a package to be found. Sent multiple emails and messages to them and they have yet to reply. I wont be wasting anymore time and will simply dispute the charges
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Review
#1648116 Review #1648116 is a subjective opinion of poster.
Cons
  • Didnt even seem to try
Reason of review
Problem with delivery
Loss
$230
Preferred solution
Deliver product or service ordered
Tags
  • Stealing Packages
  • Ontrac Sucks
  • Lost Packages
  • Atrocious Delivery
  • OffTrac

Contact OnTrac Customer Service

Mailing Address:
Ontrac
2501 S Price Rd Ste 201
Chandler, Arizona 85286
United States
Phone:
(800) 334-5000
All OnTrac Contacts

OnTrac - It sucks

1.0
Details
I ordered off Vans and Sephora. Originally my vans package was supposed to be here on Wednesday but they delivered it to the wrong place or I think that. My replacement package from Vans was supposed to come in today with my Sephora package. Both packages said out for delivery at 9:02 am after multiple calls. At 10:07pm they finally said that my package would be delivered on Monday which I highly doubt. The merchandise was around $300. So worst company I do not recommend for ***
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Review
#1625841 Review #1625841 is a subjective opinion of poster.
Pros
  • Friendly
  • Customer servic was nice on the phone
  • Cusotmer service
Cons
  • Customer service and tracking and deliver of product
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • No Package Delivered