I've called OnTrac numerous times when my packages were lost. I was told by their reps that their drivers get confused if we do not provide physical addresses. They were very defensive. Here's the problem, OnTrac is a delivery service. It should be on them to figure...Read more
I don't know how many deliveries we have had where Amazon promised they would not use On Trac. Amazon and On Trac both lie. On Trac lie about delivering packages. We have even had bugs in packages from their filthy trucks. They reset deliveries. I have been trying to...Read more
They just tossed my package into the plants at the end of the driveway. Fortunately my husband saw a bit of the package showing. Would not have known to look for it so far away if I had not read these reviews. I can't risk ordering anything from Amazon that can't be...Read more
This is the second time my package was reported to have been deluvered to my front doorstep but they really did not!!! The first time theu were able to retrieve my package from wherever the driver REALLY delivered it to. This time my package is nowhere to be seen. I am...Read more
Ontrac - Never on time.
3/3 times that something has shipped via OnTrac, it doesn’t arrive when it says it will.
Two previous times that products were sent via OnTrac. This one, just like the others did not happen, worst shipper ever (Even though DHL is right behind them. This time is says out for delivery after arriving at the Spokane Depot. Now it says it is out for delivery in...Read more
My package says it was delivered to my front door, which it was not I was home all day no one came up my road and no package. I contacted them to say I do not have the package you show as delivered. And their response was our records show it was delivered so contact...Read more
lost my package multiple times. had returned to sender the items i ordered online. this shipping company and their workers are useless and unprofessional...all the great deals i got from sephora, mac, amazon all gone because this unreliable shipping company always...Read more
Ontrac is s front for Goole prime
I can only conclude that Amazon uses Ontrac to push users to biy prime. Every time I've used free shipping and Amazon used Ontrac, they failed to delieve the product on time and worse, the day they said it was delievered. Obviously Amazon has jumped the shark and is no longer a viable online sales fulfillment company.
Drivers are stupid, delivering to vacant sights in RV park, not reading complete address, don"t know the difference between # , E & F. Drivers will not stop at the office to ask questions, or in the evening stop at the managers house which is clearly marked as you come...Read more
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