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5.0
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Customer service
2 comments

The delivery person took it upon himself to deliver my package to another location when there was NO reason he couldnt deliver it to the address it was to go to. The company itself was helpful in finding what happened to the package and we have to wait yet another day for the delivery man to go back and try to retrieve the package and deliver it to the intended address that is if the place he left it still has it to give back. I was home at the time they said they delivered it and there were no locked gates or dogs in the yard to prevent delivery.

Product or Service Mentioned: Ontrac Two Day Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: find the package and deliver it to the proper address.

I liked: Cusotmer service, Customer service rep.

I didn't like: Delivery made to another location.

Company wrote 0 public responses to the review from Jan 11.
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Anonymous
#1417394

Type Ontrac has a terrible deliver service. They supposed to deliver a package that clearly had the address, and delivered to.

Instead, they delivered to a different house that the number ends on 72, where mine ends on 68. How can they missed that part?. I called customer service, and no intentions to look for my package or contact the delivery man to go back and try to retrieve the package and deliver it to the intended address. Pretty much they don't take any responsibility of their mistakes.

luckily, my neighbor came to my door the following day, and told me that my package was in his front door when he came back from work.

He told me that this is not the first time he heard that Ontrac misdelivered packages. Even have happened to him that he never received his package from ontrac.your message here

Anonymous
#1417297

After telling me the driver would try to get the package delivered tomorrow and me telling them that was not acceptable because it was supposed to be delivered yesterday I was surprised to find the package on my porch shortly afterwards. Again customer service was very nice and helpful

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