Paid extra in shipping to have my package delivered quickly. I am not used to having anything delivered by OnTrac, when I typically would get something via UPS or FedEx.
Package was supposed to arrive last night, then it said it would attempt to redeliver today and now they are saying Monday. I called the customer service line and they tell me they couldnt verify my address? What kind of maps are they using? They need to fix themselves, because if it isn't here on Monday, who ever will need to listen to me complain is going to wish they hadn't answered my call.
I am livid and fuming. This company is a joke!
I will also be complaining to where my order originated from. Clearly using this type of service is not in their best interest.
Product or Service Mentioned: Ontrac Express Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
I didn't like: Continued delivery promises not kept, Ontrac does not use gps to find address, Inept.